Dry fruit mixture doesn't meet its standard compared to its price. Only a few kismis are found in dalmoth and you have to search for cashew and almond in it. Other companies from Gujarat and Rajasthan provide better quality dry fruit mixture even at low rate. They also never use palm or refined oil.
Refund policy
Return & Refund Policy
Last updated: September 27, 2026
Thank you for shopping with Maa Kaa Achar.
We want you to have a satisfactory shopping experience. This Return & Refund Policy explains when and how you can request a return, exchange, replacement, or refund for products purchased from www.maakaaachar.com.
1. Return Window
We accept eligible returns and exchange requests within 2 days from the date of delivery.
The return or exchange request must be raised within this period. Requests received after 48 hours from delivery may not be accepted.
2. Products Eligible for Return
We accept returns for new products that are unused and in their original condition and packaging.
Returns may be requested for:
- Change of mind or buyer's remorse
- Product not suitable for your requirements
- Damaged product received
- Defective product
- Product that is not fit for consumption
- Wrong product received
- Incorrect quantity received
- Manufacturing or packaging defect
For food products, hygiene and food-safety requirements apply. Products should remain unused and in their original packaging wherever possible.
If a product is damaged, defective, or otherwise affected when delivered, please provide photographs and supporting evidence so that we can evaluate the claim.
3. Exchange Policy
Maa Kaa Achar accepts exchanges for eligible products.
Exchange requests must be submitted within 1 day (24 hours) of delivery.
The replacement product will be subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.
4. Return Methods
Eligible products can be returned through the following methods:
By Mail
Customers may return eligible products by mail using the return instructions provided by our customer support team.
Where applicable, customers can download and print the return label free of charge.
Drop-Off Location
Customers may return eligible products at a designated drop-off location communicated by our customer support team.
In-Store
Where applicable, eligible products may also be returned at our designated physical/store location.
Please contact customer support before sending or dropping off a product to receive the applicable return instructions.
5. Return Shipping Charges
Maa Kaa Achar will bear the return shipping cost for eligible approved returns.
Customers will not be charged a return shipping fee for an approved return.
The return label, where provided, is free of charge.
6. Restocking Fee
No restocking fee is charged.
Customers will not be charged any restocking fee for approved returns or exchanges.
7. How to Request a Return or Exchange
To request a return, exchange, replacement, or refund, contact us within 24 hours of delivery.
Alternate email:
kpfoodsandbeverages@gmail.com
Please provide:
- Order number
- Name and contact number used for the order
- Reason for the return or exchange
- Clear photographs of the product and packaging
- Unboxing video, where available, particularly for damaged, defective, wrong, or incorrect-quantity claims
Our customer support team will review the request and provide the return or exchange instructions.
8. Refunds
Once the returned product has been received and the return has been approved, an eligible refund will be processed to the original payment method.
Approved refunds are processed within 5 days.
The time required for the amount to appear in your bank account or payment account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
9. Replacement
Where appropriate, Maa Kaa Achar may provide a replacement instead of a refund.
Replacement is subject to product availability.
If the replacement product is unavailable, we may process an eligible refund instead.
10. Return Approval
All returns and exchanges are subject to verification and approval.
A return may be declined if:
- The return request is made more than 24 hours after delivery.
- The product has been used or consumed, except where the claim concerns a product defect or damage.
- The product has been intentionally damaged after delivery.
- The product or packaging cannot reasonably be identified as belonging to the order.
- The customer does not provide sufficient information or evidence to evaluate the claim.
11. Contact Us
For any return, exchange, replacement, or refund-related questions, please contact:
Maa Kaa Achar
Email: care@maakaaachar.com
Alternate Email: kpfoodsandbeverages@gmail.com
Website: www.maakaaachar.com